To help everything run smoothly on the day.. Let us know if the route to your room of choice has steps. If they can't safely move the appliance due to its size, weight, any steps, or hazards, they'll deliver it to the nearest point possible. Once you've signed, any damage noticed afterwards can't be claimed for.
Remove anything that you're concerned could get damaged en route to your room of choice, and place protection down on the floor if you'd like. Make sure there's a safe access passage for the appliance to be delivered. We're sorry, but the AO Outlet team can't offer recycling or installation as part of our service.
What do your engineers do? Our expert engineers complete a full function test on all electricals. If something fails the test, the engineer will then investigate and fix any faults before restarting the testing process.Please double-check your contact number before sending it over to us. If you need to contact the couriers please call 0345 6037299. Can I come view the product? Who will deliver my order? Our AO Logistics drivers will drop your order off with you.
Can you help with a question I have about an appliance I've had delivered? Sometimes they choose not to include a paper version with your product in favour of online manuals that help to reduce their carbon footprint and waste. But please remember this only applies to the purchaser, unfortunately our warranties are non-transferable. What happens if my item develops a fault? Will you send out an engineer to fix my item?
No, we do not have any field engineers that can go out to visit you. We'll happily take your old appliance away (like for like) when you order an item from AO Outlet, just make sure you add it at checkout.
Not all products have this option. Our experts will collect it safely and responsibly in our state-of-the-art facility. All we ask is that it's disconnected, empty and ready to go, due to current restrictions please leave your item to be collected at your front entrance. 100% of the cost of this service relates to safely transporting the product to our recycling plant.What works for you works for us. Then our drivers will collect your old appliance at the same time. How to prepare Step 1 Make sure your appliance is disconnected from any water, gas or mains supplies. Fridge freezers need to be completely defrosted with any water, takeaways or milk cartons emptied out. If we're picking up a tumble dryer, washing machine or dishwasher, don't forget to unload that too.
Step 2 We can collect your appliance from any room inside your home, so there's no need to move it to the front door before we arrive. Once we've got it, we'll take it to our state-of-the-art recycling facility in Telford to be sorted responsibly - saving you a trip to the tip. Our expert engineers find and fix problems to make sure everything's in full working order. We do one final check to make sure our electricals work perfectly and get them cleaned up and looking fresh.Every electrical will get the protection it needs to make it to your door safe and sound. A fridge is no good on the doorstep.